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Customer Service
We are very interested to hear your feedback and we are here to help if you have any questions or concerns regarding your City of Lawrenceville account or services.
- How much will the deposit be?
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A deposit for a residential location is $200. Based on historical activity with the City the deposit maybe adjusted.
- When will I get my deposit back?
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After 12 consecutive months of on-time payments, your deposit will be applied to the account. When your account is closed, any deposit will be applied to the final bill and any credit will be refunded by check.
- How can I update the information on my Utility Account?
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Please complete the online Account Update Form. As an alternative, contact Customer Service at Phone: 678-407-6675 or email Customer Service.
- Can I pay my bill by phone?
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Yes, utility account payments may be made by phone using Visa or MasterCard. Call toll free to Phone: 1-877-755-7556 to be connected to our automated phone payment system. Please allow 24 to 48 hours for transactions to be posted to your account.
- Can I pay my bill online?
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Yes, you can make a payment online via the Utility Access portal.
- What forms of payment do we take?
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We take the following payment options:
- Bank draft
- Credit (Visa/MasterCard)
- Debit
- Money order
- Cash
- Check
Payments may be made by phone at 1-877-755-7556, online through Utility Access, or mail or in-person at City Hall.
View more information about payment options.
- What if I do not receive my bill in the U.S. Mail?
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If you do not receive your bill as normal through the U.S. Mail, you may do any of the following:
- Visit our website to view your current bill
- Contact Customer Service to explain the missing bill and request an emailed copy
Customer Service can be reached by emailing Customer Service or calling 678-407-6675.
- What if my utility payment is returned by the U.S. Postal Service?
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On rare occasions, payments mailed to the City of Lawrenceville for utility services are returned to the sender by the U.S. Postal Service for unknown reasons. Should that happen, you may do any of the following:
- Pay online
- Pay by phone
- Visit City Hall to pay in person
- Pay through your online banking service
- Attempt to remail the payment
Customer Service can be reached by emailing Customer Service or calling 678-407-6675 for additional questions.
- How soon will service be turned on?
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The City requests that you provide a date for when the service needs to be active. Please provide 24 to 48 hours notice for service connections. The City connects services Monday through Friday 8:00 am to 5:00 pm, if the resources are available. Please see Late Fees & Disconnects.
- Do you have fixed rates?
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All of our rates are fixed with the exception of our Natural Gas service, which is variable.