Show All Answers

1. How much will the deposit be?

A deposit for a residential location is $200. Based on historical activity with the City the deposit maybe adjusted. 

2. When will I get my deposit back?

After 12 consecutive months of on-time payments, your deposit will be applied to the account. When your account is closed, any deposit will be applied to the final bill and any credit will be refunded by check.

Show All Answers

1. How can I update the information on my Utility Account?

Please complete the online Account Update Form.  As an alternative, contact Customer Service at Phone: 678-407-6675 or email Customer Service.

2. Can I pay my bill by phone?

Yes, utility account payments may be made by phone using Visa or MasterCard. Call toll free to Phone: 1-877-755-7556 to be connected to our automated phone payment system. Please allow 24 to 48 hours for transactions to be posted to your account.

3. Can I pay my bill online?

Yes, you can make a payment online via the Customer Self Service payment portal.

4. What forms of payment do we take?

We take the following payment options:

• Bank draft
• Cash
• Check
• Credit (Visa/MasterCard)
• Debit
• Money order

Payments may be made by phone at Phone: 1-877-755-7556, online through the Customer Self Service payment portal, or mail or in-person at City Hall. 

View more information about payment options.

5. How soon will service be turned on?

The City requests that you provide a date for when the service needs to be active.  Please provide 24 to 48 hours notice for service connections.  The City connects services Monday through Friday 8:00 am to 5:00 pm, if the resources are available.  Please see Late Fees & Disconnects.

6. Do you have fixed rates?

All of our rates are fixed with the exception of our Gas service, which is variable.

7. What is Budget Billing and it is offered at this time?

Budget billing is the projected average of your monthly bill based on your prior 12 months usage and consumption.  

We do not offer budget billing at this time.

8. Why do I have to pay a $50 service charge when the utility service is already on?

The $50 service charge covers the costs of setting up your account and dispatching a meter reader to record a beginning reading for billing purposes.

9. What is the MISC fee on my first bill?

The MISC fee is a one-time service charge for establishing a new service account.

10. Do you offer paperless billing?

No, at this time we do not offer paperless billing.

11. What is the due date and cut-off date for my account?

Billing Cycles

• Accounts beginning with a 1 or 2 are in Cycle 1.
• Accounts beginning with a 3 or 4 are in Cycle 2.
• Accounts beginning with a 5 or 8 are in Cycle 3.
• Accounts beginning with a 6 or 7 are in Cycle 4.

Please view the billing schedule (PDF).

12. What happens if I do not pay my utility bill?

A notification will be mailed to you notifying you of our intent to disconnect your service.

• Provides date by which you must make payment
• Service will be disconnected after this date if payment is not made

Show All Answers

1. What is a Round-up Program?

Your Lawrenceville Utility bill will be “rounded up” to the next dollar amount each month and proceeds will be placed into a special fund used to benefit those needing assistance with their utility bills. 

2. How does it work?

For example, if your monthly bill is $48.51, you’ll pay $49.00 and the extra 49 cents will go toward the Round-up Program.  Most participants will give an average of 50 cents per month or $6 per year.  

3. Who does it help?

To qualify for assistance through the Lawrenceville Utilities Round-up Program, individuals will need to apply through a local nonprofit partner of Lawrenceville Utilities and must be a Lawrenceville Utilities Customer. 

Lawrenceville Utilities has partnered with the Lawrenceville Response Center to administer the program and qualify customers for assistance. 

For additional information, visit the Payment Assistance page.

4. Can I opt-out?

The Lawrenceville Utilities bill format includes a Round-up Program detail line. It also has the option to "opt-out" of the program by checking the box at the bottom of the bill stub and returning it. 

Other ways to opt-out of the program are:  

• Complete this Online Form;
• Contact Customer Service at Phone: 678-407-6675
• Email Customer Service. 

Customers cannot be penalized or have service disconnected for non-payment of the Round-Up Program portion of their bill.

Show All Answers

1. How much will my deposit be?

A deposit for a residential location is $200. A deposit for a commercial location is $500.  Based on historical activity with the City either deposit maybe adjusted.  

2. When do I get my deposit back?

After 12 consecutive months of on-time payments, your deposit will be applied to the account. When your account is closed, any deposit will be applied to the final bill and any credit will be refunded by check.