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Paying Your Bill
Online Payments
Managing your utility account has never been easier. Utility Access, our new online payment portal, is live and ready for you to explore!
Choose a method of payment that works best for you and your life.
Online Payments
- Utility Account payments may be made online using MasterCard or Visa through the Utility Access portal.
- Please allow 24 to 48 hours for transactions to be posted to your account.
- For questions or support in using the Customer Portal, please call Customer Service at 678-407-6675 or email Customer Service.
- Learn more about Utility Access with our customer guides.
Sign Up for Automatic Bank Draft
You may elect to have your monthly utility bill automatically drafted from your bank account by completing the Online Automatic Bank Draft or completing the Automatic Bank Draft form (PDF) and delivering it to City Hall along with a voided check.
To cancel an Automatic Bank Draft, complete the Account Changes Form. In the "What needs to Change" field please indicate "Stop Automatic Bank Draft".
Pay through your Banking Website
- Many banks offer a bill pay service via their website. These services will allow the account holder to set up payees online and submit payment requests.
- When setting up the account information at your bank, please use both your account number and customer number. First key your account number, then your customer number.
- The bank will debit your account and forward payment directly to us electronically as an Automated Clearing House (ACH) transaction or by a printed and mailed check.
- If you are making payment for multiple utility accounts, please create a separate payment for each account.
- Typically, regular bank electronic transactions will be delivered in one to two business days, and checks printed and mailed on your behalf will be delivered in five to seven business days.
Pay by Phone
- Utility Account Payments may be made by phone using Visa or MasterCard. Call toll free to 1-877-755-7556 to be connected to our automated phone payment system.
- Please allow 24 to 48 hours for transactions to be posted to your account.
Please mail payments to:
City of Lawrenceville
P.O. Box 738253
Dallas, TX 7573-8253
Please allow 7 to 10 business days for mailed payments to be received and posted to your account.
Pay In-Person at City Hall
- Payments may be made using cash, check, money order, Visa or MasterCard credit or debit cards, or in-person at City Hall during regular business hours.
- After hours payments may be made using the night drop box located beside the drive-through payment window.
- Payments received after 5 pm are posted to accounts on the next business day and may be subject to additional fees and penalties.
Fees
- If your account has been disconnected or scheduled for disconnection for non-payment there is a $60 administrative fee that will be charged to your account.
- If you would like for your service to be restored the same day, an additional fee of $65 will be charged to your account. Same day service is not guaranteed, and is based on the available resources.
- A $1.00 per month statement fee will be incurred for paper billing to offset printing and mailing costs. Signing up for e-billing will remove this $1.00 fee from your account as long as you are enrolled.
- A $1.95 per month statement fee will be incurred for cash, check, or card payments to offset payment processing fees. Signing up for auto-bank draft will remove this $1.95 from your account as long as you are enrolled.
Same Day Service
After making your payment, please contact Customer Service if you would like same day service. Services are restored between 8:00 am and 5:00 pm Monday through Friday.
Email Customer Service
Text: 1-833-447-0361
Phone: 678-407-6675
Payment Assistance
If you need payment assistance, the City has partnered with the Lawrenceville Response Center to assist eligible customers.
Mailed Utility Payments Update
In our continued effort to enhance efficiency and ensure the secure processing of payments, Lawrenceville Utilities has transitioned to a lockbox service. As part of this change, the address for mailing utility payments has been updated.
Effective immediately, all mailed payments should be sent to the following address:
City of Lawrenceville
P.O. Box 738253
Dallas, TX 75373-8253
This change applies only to payments sent by mail. If you pay online, through auto-draft, or in person, no action is required.
- Why is the payment remit address changing?
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The City has contracted with its bank to process mailed payments and deposit checks directly with a lockbox service. This will improve efficiency and streamline the payment process as the payment center is a 7 day a week operation with daily mail delivery.
- What is the new remit address?
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The new address is formatted as follows:
City of Lawrenceville
P.O. Box 738253
Dallas, TX 75373-8253 - Why am I sending my payments to Dallas?
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Payments are processed by a payment center and deposited directly to the City.
- Do I need to do anything if I pay my bill online or via auto-draft?
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No, if you pay online or through auto-draft, no changes are necessary. This change only applies to customers who mail payments.
- What happens if I send my payment to the old address?
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During the transition period, the City will process the payment; however, over time the payments will be sent to the payment center for consistency. Payments sent to the old address may be delayed in processing. Please update your records to avoid potential delays.
- Can I still pay in person or by phone?
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Yes, in-person payments and phone payments remain unchanged.
- When should I start sending payments to the new address?
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Please begin sending payments to the new address immediately.