Frequently Asked Questions

Please complete the online Account Update Form.  As an alternative, contact Customer Service at Phone: 678-407-6675 or email Customer Service.

Yes, utility account payments may be made by phone using Visa or MasterCard. Call toll free to Phone: 1-877-755-7556 to be connected to our automated phone payment system. Please allow 24 to 48 hours for transactions to be posted to your account.

Yes, you can make a payment online via the Utility Access portal.

We take the following payment options:

• Bank draft
• Credit (Visa/MasterCard)
• Debit
• Money order
• Cash
• Check

Payments may be made by phone at 1-877-755-7556, online through Utility Access, or mail or in-person at City Hall. 

View more information about payment options.

If you do not receive your bill as normal through the U.S. Mail, you may do any of the following:

• Visit our website to view your current bill
• Contact Customer Service to explain the missing bill and request an emailed copy

Customer Service can be reached by emailing Customer Service or calling 678-407-6675.

On rare occasions, payments mailed to the City of Lawrenceville for utility services are returned to the sender by the U.S. Postal Service for unknown reasons.  Should that happen, you may do any of the following:

• Pay online
• Pay by phone
• Visit City Hall to pay in person
• Pay through your online banking service
• Attempt to remail the payment

Customer Service can be reached by emailing Customer Service or calling 678-407-6675 for additional questions.

The City requests that you provide a date for when the service needs to be active.  Please provide 24 to 48 hours notice for service connections.  The City connects services Monday through Friday 8:00 am to 5:00 pm, if the resources are available.  Please see Late Fees & Disconnects.

All of our rates are fixed with the exception of our Natural Gas service, which is variable.

Budget billing is the projected average of your monthly bill based on your prior 12 months usage and consumption.  

We are currently in a testing period.

The $50 service charge covers the costs of setting up your account and dispatching a meter reader to record a beginning reading for billing purposes.

The MISC fee is a one-time service charge for establishing a new service account.

Yes, e-billing can be set up through Utility Access. Visit the Utility Access How To Guides webpage to learn how to set up e-billing, sign up for auto-pay, and more with Utility Access.

Utility bills are mailed out monthly in four-cycle batches. Bills are due 21 days after the billing date and are subject to disconnection for non-payment after 24 days.

Your utility bill indicates which cycle you are billed. Please review your utility bill, then visit the billing dates webpage to see the billing dates, due dates, and cut off dates.

A notification will be mailed to you notifying you of our intent to disconnect your service.

• Provides date by which you must make payment
• Service will be disconnected after this date if payment is not made

A deposit for a residential location is $200. A deposit for a commercial location is $500.  Based on historical activity with the City either deposit maybe adjusted.  

After 12 consecutive months of on-time payments, your deposit will be applied to the account. When your account is closed, any deposit will be applied to the final bill and any credit will be refunded by check.

A deposit for a residential location is $200. Based on historical activity with the City the deposit maybe adjusted. 

After 12 consecutive months of on-time payments, your deposit will be applied to the account. When your account is closed, any deposit will be applied to the final bill and any credit will be refunded by check.

Your Lawrenceville Utility bill will be “rounded up” to the next dollar amount each month and proceeds will be placed into a special fund used to benefit those needing assistance with their utility bills. 

For example, if your monthly bill is $48.51, you’ll pay $49.00 and the extra 49 cents will go toward the Round-up Program.  Most participants will give an average of 50 cents per month or $6 per year.  

To qualify for assistance through the Lawrenceville Utilities Round-up Program, individuals must apply through a local nonprofit partner of Lawrenceville Utilities and be a Lawrenceville Utilities Customer. The name of the individual seeking aid must match the name of the utility account holder.

Lawrenceville Utilities has partnered with the Lawrenceville Response Center to administer the program and qualify customers for assistance. 

For additional information, visit the Payment Assistance page.

The Lawrenceville Utilities bill format includes a Round-up Program detail line. It also has the option to "opt-out" of the program by checking the box at the bottom of the bill stub and returning it. 

Other ways to opt-out of the program are:  

• Complete the Round-Up Program Opt-Out Form
• Contact Customer Service at Phone: 678-407-6675
• Email Customer Service 

Customers cannot be penalized or have service disconnected for non-payment of the Round-Up Program portion of their bill.