Frequently Asked Questions

To report a power outage, call Phone: 770-963-9834 between the hours of 8 am and 5 pm.  After 5 pm, call the Emergency / After Hours Number at Phone: 770-339-2410. 

Visit Power Outages to view current outages and report an outage.

Call or email Customer Service at Phone: 678-407-6675 between the hours of 8 am to 5 pm, Monday through Friday.

Call or email Customer Service at Phone: 678-407-6675 for more information and to schedule installation.

Call or email Customer Service at Phone: 770-963-9834 between the hours of 8 am and 5 pm, Monday through Friday. After 5 pm, call the Emergency / After Hours Number at Phone: 770-339-2410.

The city restores service Monday through Friday from 8:00 am to 5:00 pm. After hours service is not offered. Please see Late Fees & Disconnects. 

To have utility service provided by the City of Lawrenceville, please visit the Connect / Disconnect Service page to obtain an account application and call or email Customer Service at Phone: 678-407-6675 to schedule a connection date. To make sure that you have all of the necessary documentation, please review the Utility Account Set-up Information.

For information on transferring electric service, please call or email Customer Service at Phone: 678-407-6675, visit the Utility Account Set-up Information page, or visit the Customer Service window at City Hall.

To disconnect electric service, you may do any of the following:

• Call Phone: 678-407-6675 or visit the Customer Service office at:
  Lawrenceville City Hall
  70 S Clayton Street
  Lawrenceville, GA 30046
• You may also email Customer Service the disconnect paperwork. Required information: Last four digits of social security number, service address, exact date to disconnect (Monday through Friday), mailing address and current phone number.
• You may complete the disconnect section of the Residential Utility Service Application.

There is not a home efficiency program at this time.