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Utility Customers - Residential

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1. How much will the deposit be?

A deposit for a residential location is $200. Based on historical activity with the City the deposit maybe adjusted. 

2. When will I get my deposit back?

After 12 consecutive months of on-time payments, your deposit will be applied to the account. When your account is closed, any deposit will be applied to the final bill and any credit will be refunded by check.

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AMI Meter Change-out

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1. What is an AMI meter?

AMI stands for Advanced Metering Infrastructure. AMI meters are smart meters that have greater capabilities than traditional meters, including real-time data on electricity usage. These meters also have the ability to read natural gas usage for electric customers who are also customers of Lawrenceville Natural Gas.

2. What is the purpose of the AMI Project?

Lawrenceville Power will change out the meters for all electric customers (approximately 13,000) to new AMI meters, which have greater capabilities, including real-time data on electricity usage.

3. What is the benefit to the customer for the meter change?

The new AMI meters will provide real-time electricity usage data and allow City of Lawrenceville Customer Service to better answer customer questions.

4. What is the benefit to the City of Lawrenceville?

The new AMI meters will provide real-time electricity usage data and allow City of Lawrenceville Customer Service to better answer customer questions.

5. Why is real-time usage data beneficial?

Better data on usage allows the appropriate match of electric equipment sizing for the service area.   This is especially helpful with the current industry shortage of electric materials.  Properly sized equipment creates a balanced circuit and extends the life of electric equipment.  Real-time usage data also can assist customer service in identifying the date and time an increase or decrease in electricity usage occurred on a customer account when a customer inquires about their electric bill.  

6. Can service be connected/disconnected remotely?

Yes

7. How will I know when my meter is on the schedule to be replaced?

You will receive an email or text through Tyler Notify, our Utility Notification System, indicating your home is in the first phase of meters to be replaced.  Tyler Notify uses text, email, and telephone to notify utility customers of important information. On the day of replacement, a uniformed Lawrenceville Power employee or contractor will knock on the door to inform the resident of the change of the meter.  Any associated paperwork or information to be conveyed will be done so at that time.

8. Will I lose power? If so, how long?

A brief power outage will be necessary for this change, with the approximate duration less than five minutes.  You will need to reset your clocks.   

9. What if I have a medical issue and need continuous power?

Please contact Customer Service at (678) 407-6675 to ensure you are in our database as such.

10. Will they change out my meter if I am not at home?

A courtesy knock by our employee or contractor will take place before changing the meter.  If there is no answer, proper protocol and procedures will be followed to remove the meter and install the new one. 

11. Will my billing date change due to the new meter?

Not at this time.

12. Will my electricity usage change due to the new meter?

No.  Only the way it is read.

13. Does the new meter connect to my home Wi-Fi?

No.  It runs independently.

14. Does the new meter track anything else at my home?

The new AMI meter only tracks your electric usage and natural gas usage if Lawrenceville Natural Gas serves your home.

15. What if I do not want the new AMI meter?

There is an additional monthly charge for any customer refusing the meter change.  Please contact Customer Service at 678-407-6675.

16. Where can I find more information about the new AMI meters?

https://www.tantalus.com/resources/white-papers/

https://www.tantalus.com/resources/white-papers/ami-health/

17. What if the Lawrenceville Power employee causes damage to my home during the installation?

The changing of the meters should be a smooth process with a less than five-minute power outage.   However, please contact our Customer Service Department at 678-407-6675 with any questions.

18. Do I need to sign paperwork giving permission for the meter change to take place?

Upon your application for electric service with Lawrenceville Power, you signed documents allowing Lawrenceville Power to perform upgrades as needed.

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Customer Service

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1. How can I update the information on my Utility Account?

Please complete the online Account Update Form.  As an alternative, contact Customer Service at Phone: 678-407-6675 or email Customer Service.

2. Can I pay my bill by phone?

Yes, utility account payments may be made by phone using Visa or MasterCard. Call toll free to Phone: 1-877-755-7556 to be connected to our automated phone payment system. Please allow 24 to 48 hours for transactions to be posted to your account.

3. Can I pay my bill online?

Yes, you can make a payment online via the Customer Self Service payment portal.

4. What forms of payment do we take?

We take the following payment options:

• Bank draft
• Cash
• Check
• Credit (Visa/MasterCard)
• Debit
• Money order

Payments may be made by phone at Phone: 1-877-755-7556, online through the Customer Self Service payment portal, or mail or in-person at City Hall. 

View more information about payment options.

5. How soon will service be turned on?

The City requests that you provide a date for when the service needs to be active.  Please provide 24 to 48 hours notice for service connections.  The City connects services Monday through Friday 8:00 am to 5:00 pm, if the resources are available.  Please see Late Fees & Disconnects.

6. Do you have fixed rates?

All of our rates are fixed with the exception of our Gas service, which is variable.

7. What is Budget Billing and it is offered at this time?

Budget billing is the projected average of your monthly bill based on your prior 12 months usage and consumption.  

We do not offer budget billing at this time.

8. Why do I have to pay a $50 service charge when the utility service is already on?

The $50 service charge covers the costs of setting up your account and dispatching a meter reader to record a beginning reading for billing purposes.

9. What is the MISC fee on my first bill?

The MISC fee is a one-time service charge for establishing a new service account.

10. Do you offer paperless billing?

No, at this time we do not offer paperless billing.

11. What is the due date and cut-off date for my account?

Billing Cycles

• Accounts beginning with a 1 or 2 are in Cycle 1.
• Accounts beginning with a 3 or 4 are in Cycle 2.
• Accounts beginning with a 5 or 8 are in Cycle 3.
• Accounts beginning with a 6 or 7 are in Cycle 4.

Please view the billing schedule (PDF).

12. What happens if I do not pay my utility bill?

A notification will be mailed to you notifying you of our intent to disconnect your service.

• Provides date by which you must make payment
• Service will be disconnected after this date if payment is not made

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Electric

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1. Who do I call to report a power outage?

To report a power outage, call Phone: 770-963-9834 between the hours of 8 am and 5 pm.  After 5 pm, call the Emergency / After Hours Number at Phone: 770-339-2410. 

Visit Power Outages to view current outages and report an outage.

2. How do I report a street light outage?

Call or email Customer Service at Phone: 678-407-6675 between the hours of 8 am to 5 pm, Monday through Friday.

3. How do I get a security light installed?

Call or email Customer Service at Phone: 678-407-6675 for more information and to schedule installation.

4. Who do I contact to report low wires, exposed wires or open transformers?

Call or email Customer Service at Phone: 770-963-9834 between the hours of 8 am and 5 pm, Monday through Friday. After 5 pm, call the Emergency / After Hours Number at Phone: 770-339-2410.

5. My electric service has been turned off after not paying my bill. Can my service be re-connected after-hours?

The city restores service Monday through Friday from 8:00 am to 5:00 pm. After hours service is not offered. Please see Late Fees & Disconnects. 

6. How do I start my electric service with the City of Lawrenceville?

To have utility service provided by the City of Lawrenceville, please visit the Connect / Disconnect Service page to obtain an account application and call or email Customer Service at Phone: 678-407-6675 to schedule a connection date. To make sure that you have all of the necessary documentation, please review the Utility Account Set-up Information.

7. How do I transfer electric service from one house to another?

For information on transferring electric service, please call or email Customer Service at Phone: 678-407-6675, visit the Utility Account Set-up Information page, or visit the Customer Service window at City Hall.

8. How do I disconnect electric service?

To disconnect electric service, you may do any of the following:

• Call Phone: 678-407-6675 or visit the Customer Service office at:
  Lawrenceville City Hall
  70 S Clayton Street
  Lawrenceville, GA 30046
• You may also email Customer Service the disconnect paperwork. Required information: Last four digits of social security number, service address, exact date to disconnect (Monday through Friday), mailing address and current phone number.
• You may complete the disconnect section of the Residential Utility Service Application.

9. Does the City of Lawrenceville offer home efficiency programs?

There is not a home efficiency program at this time. 

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Meter Services

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1. My utility services are off for non-pay, can I be re-connected after-hours?

The city restores service Monday through Friday from 8:00 am to 5:00 pm.  After hours service is not offered.  Please see Late Fees & Disconnects. 

2. Can I pay my bill online?

Yes. You can make a payment online. Please note there is a $45 after-hours charge for reconnections after 4 pm. Monday through Friday and on weekends. Contact the After-Hours phone number at Phone: 770-339-2410 to schedule a reconnection time.

3. Can I pay my bill by phone?

Yes. Call toll free to Phone: 1-877-755-7556 to be connected to our automated phone payment system. Please allow 24 to 48 hours for transactions to be posted to your account.

4. Can Meter Services light my pilot light?

No. Meter Services is not allowed to light a pilot light, nor can we instruct you on how to light it. Please contact our Natural Gas Department at Phone: 770-963-3332 for assistance with lighting a pilot light.

Visit the Natural Gas Department page for more information.

5. What will my Gas Meter look like if it is turn off / locked off?

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Natural Gas Department

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1. What should I do if I think I have a gas leak?

Please call the Lawrenceville Natural Gas Department at Phone: 770-963-3332 or call 911.

2. Where do I set up my utilities and pay my bill?

Utilities and payments are taken at:
City Hall
70 S Clayton Street
Lawrenceville, GA 300046

To set up new service, visit the Connect/Disconnect Service page to complete paperwork online.

For more information, please call Phone: 678-407-6675 or email Customer Service.

3. Yellow flags have been placed in my yard. What does that mean?

The yellow flags indicate that someone has requested the location of the natural gas line on your property. The request has not necessarily been made by the City of Lawrenceville Natural Gas Department.

Anyone in Georgia may request a utility locate by contacting the utility protection center. Once a utility locate has been requested, Georgia law requires all utilities to mark their buried facilities. A flag in your yard does not necessarily mean that we are going to dig. For more information, please call Phone: 770-963-3332.

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Recycling

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1. Why has the City of Lawrenceville moved to a biweekly recycling schedule?

The cost of recycling has increased approximately 58% since 2020, putting a strain on the city budget.  The City Council considered all options during budget planning for fiscal year 2022 (summer 2021) and made the decision to move to a biweekly schedule in order to continue to provide this service, which is important to our residents, in the most cost-effective manner.

2. Why is the City making this change now – during the busy holiday season?

The change to a biweekly schedule has been timed to coincide with the start of a new calendar year.

3. My recycling bin is damaged. Can I get a replacement?

Any residential customer with a damaged recycling bin can receive a replacement bin by contacting Customer Service by Phone: 678-407-6675 or email Customer Service. The new bin will be delivered to your residence during regular recycling scheduled routes. 

4. What if I fill my recycling bin in one week? Can I get an additional recycling bin?

Lawrenceville Sanitation will provide a second recycling bin to any City of Lawrenceville customer upon request at no extra charge, allowing any residential customer to have a maximum of TWO recycling bins at no charge. The request should be made by the customer to Customer Service at by Phone: 678-407-6675 or email Customer Service.

5. Two recycling bins are not adequate to handle my recycling needs. Are there any other options?

Customers with heavier recycling needs may purchase a new 65-gallon bin made specifically for recycling (recycling logo printed on the can) from a retail home improvement store.  An old trash cart repurposed is not appropriate, as it could be missed by our Sanitation drivers during biweekly pick up due to no clear indication as a recycling container.

6. Why doesn't the City just issue every customer a 65-gallon recycling bin?

All customers recycle at different levels.  Research has shown that those who are not heavy recyclers may utilize the larger recycling container as an extra trash can.  The end result is contaminated recycling, which defeats the purpose of recycling.  

7. Where can I get additional information on City of Lawrenceville recycling?

https://www.lawrencevilleutilities.com/175/Recycling 

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Round Up Program

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1. What is a Round-up Program?

Your Lawrenceville Utility bill will be “rounded up” to the next dollar amount each month and proceeds will be placed into a special fund used to benefit those needing assistance with their utility bills. 

2. How does it work?

For example, if your monthly bill is $48.51, you’ll pay $49.00 and the extra 49 cents will go toward the Round-up Program.  Most participants will give an average of 50 cents per month or $6 per year.  

3. Who does it help?

To qualify for assistance through the Lawrenceville Utilities Round-up Program, individuals will need to apply through a local nonprofit partner of Lawrenceville Utilities and must be a Lawrenceville Utilities Customer. 

Lawrenceville Utilities has partnered with the Lawrenceville Response Center to administer the program and qualify customers for assistance. 

For additional information, visit the Payment Assistance page.

4. Can I opt-out?

The Lawrenceville Utilities bill format includes a Round-up Program detail line. It also has the option to "opt-out" of the program by checking the box at the bottom of the bill stub and returning it. 

Other ways to opt-out of the program are:  

• Complete this Online Form;
• Contact Customer Service at Phone: 678-407-6675
• Email Customer Service. 

Customers cannot be penalized or have service disconnected for non-payment of the Round-Up Program portion of their bill.

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Sanitation

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1. Can I use my own trash can?

No.  All trash must be bagged and placed inside the 95-gallon City provided cart with the lid in the closed position.

2. Do you offer recycling service?

The City of Lawrenceville has established a Recycling Program available to city residents. Customers may obtain a recycling bin by calling Customer Service at Phone: 678-407-6675 or email Customer Service.

3. Can I get an extra trash cart?

Yes, but there is a fee for an additional cart.  Extra cart fees: One-time $20 delivery charge per cart and $20 per cart per month for each additional cart added to the account after the initial cart. Please complete the Online Form, or contact Customer Service for details. Phone: 678-407-6675 or email Customer Service.

4. Is there an exemption for senior citizens or residents with a disability?

Yes.  Residents with a disability or residents over the age of 65 may be granted a collection exception. Complete the online Exemption Form.  Exception applications can be obtained from Customer Service.  For those customers granted a collection exception, carts must be located on the driveway side of the house, not to exceed 150 feet from the street and 10 feet from the back of the house. Carts may not be placed in a fenced enclosure, carport or garage.

5. Does the Sanitation Department pick up tree limbs?

Tree limbs, small trees and/or shrubbery must be cut in lengths of three feet or less and be placed at the curb. All limbs should be placed in a single location. Do not stack near any utility boxes or meters, or under overhead utility lines. However, the Sanitation Department will not remove limbs, logs, or debris from an entire tree that has been taken down by a tree service.  This service is meant as a convenience service to pick up small limbs.  There is a $50 fee for this service added to the customers utility bill.  Limb service pick-up takes place on regular trash pick-up day.  It does not have to be scheduled in advance.

6. Will the Sanitation Department haul off large items?

Yes. The Sanitation Department will remove appliances, mattresses, and small furniture. The items must be scheduled in advance online or by contacting Customer Service. Pick-ups take place weekly on Fridays unless a holiday falls on a Friday. Please visit the Large Item Pick-up Service page for additional information.  

7. Does the Sanitation Department pick up grass clippings, leaves and tree limbs?

Yes.  Grass clippings, leaves, and limbs are all picked up on the same day as your scheduled trash collection day. Place all items out before 7 AM on your scheduled day. There is no charge for either service and do not require scheduled pick-ups. Please see below for the different processes. 

Leaf Collection

• From 11/1 - 4/30: Leaves will be picked up unbagged at the street for the leaf vacuum truck.
• From 5/1 - 10/31: Bagged leaves will be picked up on your scheduled trash collection day. Place only leaves at the street in plastic bags not weighing more than 50 pounds several feet away from trash cart.

Grass Collection

• From 11/1 - 4/30: Grass clippings will be picked up unbagged at the street for the vacuum truck.
• From 5/1 - 10/31: Bagged grass will be picked up on your scheduled trash collection day. Place only grass at the street in plastic bags not weighing more than 50 pounds several feet away from trash cart.

Limb Collection

• Tree limbs, small trees, and shrubbery must be cut into lengths of three feet or less. Limbs will be picked up on your scheduled trash collection day. Place unbagged limbs at the curb in a single location with 4 feet of separation between your trash cart. 

8. Are there any items the Sanitation Department does not pick up?

The City does not pick up tires, batteries, paint, or construction materials. The owner is responsible for the disposal of these items. For disposal information, call Gwinnett Clean and Beautiful at Phone: 770-822-5187.  Also, no commercial or construction material is allowed on the street. The owner or contractor is responsible for the disposal of construction/demolition materials.

9. Does my collection day change on a holiday?

Possibly.  On weeks where a holiday is observed, the observed holiday & all days flowing that holiday will be delayed by 1 day. Details are on the Sanitation website on the holiday schedule page. 

10. How do I get free mulch?

Free mulch is available on Fridays from 7:30 AM to 3:30 PM at 460 Papermill Road, Lawrenceville. Free Mulch will be unavailable the following Fridays in observance of City holidays: November 25, December 23, and December 30. 

Delivery of mulch may be scheduled on a very limited basis through Customer Service at Phone: 678-407-6675. 

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Sanitation Schedule

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1. Where can I find the weekly garbage pick-up schedule?

Look up your service day by street name (PDF). Please note: Citizens are encouraged to check their zip code and address to confirm whether or not they live within the City limits, as those living in unincorporated areas are serviced by other means.

2. Why are garbage pick-up days only Monday through Thursday?

The City’s new schedule will maximize productivity and minimize cost by consolidating five days of weekly garbage pick-up into four days, providing our employees with a day dedicated to improving the upkeep of our streets, parks and public spaces commonly used by residents.

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Utility Customers - Commercial

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1. How much will my deposit be?

A deposit for a residential location is $200. A deposit for a commercial location is $500.  Based on historical activity with the City either deposit maybe adjusted.  

2. When do I get my deposit back?

After 12 consecutive months of on-time payments, your deposit will be applied to the account. When your account is closed, any deposit will be applied to the final bill and any credit will be refunded by check.

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Water Storage

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1. Is the clear well protected from vandalism or other criminal acts?

Yes, the clear well at Mahlon Burson Water Treatment Facility is controlled by a locked fence.