- Home
- Departments
- Electric Department
- AMI Meter Project 2023
AMI Meter Project 2023
Starting in July, Lawrenceville Power will change out meters for all electric customers (approximately 13,000) to new Advanced Metering Infrastructure (AMI) meters, or smart meters, which have greater capabilities, including real-time data on electricity usage. These meters also have the ability to read natural gas usage for electric customers who are also customers of Lawrenceville Natural Gas.
We have prepared the list of Frequently Asked Questions on this page to better assist you with questions related to this coming change. Should you find you have additional questions, please contact our customer service department at Phone: 678-407-6675 or email Customer Service.
- What is an AMI meter?
-
AMI stands for Advanced Metering Infrastructure. AMI meters are smart meters that have greater capabilities than traditional meters, including real-time data on electricity usage. These meters also have the ability to read natural gas usage for electric customers who are also customers of Lawrenceville Natural Gas.
- What is the purpose of the AMI Project?
-
Lawrenceville Power will change out the meters for all electric customers (approximately 13,000) to new AMI meters, which have greater capabilities, including real-time data on electricity usage.
- What is the benefit to the customer for the meter change?
-
The new AMI meters will provide real-time electricity usage data and allow City of Lawrenceville Customer Service to better answer customer questions.
- What is the benefit to the City of Lawrenceville?
-
The new AMI meters will provide real-time electricity usage data and allow City of Lawrenceville Customer Service to better answer customer questions.
- Why is real-time usage data beneficial?
-
Better data on usage allows the appropriate match of electric equipment sizing for the service area. This is especially helpful with the current industry shortage of electric materials. Properly sized equipment creates a balanced circuit and extends the life of electric equipment. Real-time usage data also can assist customer service in identifying the date and time an increase or decrease in electricity usage occurred on a customer account when a customer inquires about their electric bill.
- Can service be connected/disconnected remotely?
-
Yes
- How will I know when my meter is on the schedule to be replaced?
-
You will receive an email or text through Tyler Notify, our Utility Notification System, indicating your home is in the first phase of meters to be replaced. Tyler Notify uses text, email, and telephone to notify utility customers of important information. On the day of replacement, a uniformed Lawrenceville Power employee or contractor will knock on the door to inform the resident of the change of the meter. Any associated paperwork or information to be conveyed will be done so at that time.
- Will I lose power? If so, how long?
-
A brief power outage will be necessary for this change, with the approximate duration less than five minutes. You will need to reset your clocks.
- What if I have a medical issue and need continuous power?
-
Please contact Customer Service at (678) 407-6675 to ensure you are in our database as such.
- Will they change out my meter if I am not at home?
-
A courtesy knock by our employee or contractor will take place before changing the meter. If there is no answer, proper protocol and procedures will be followed to remove the meter and install the new one.